Privacy & Cookie Policy
Last updated: 19/11/2025
This Privacy & Cookie Policy explains how KiaraLana Cosmetics (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit https://kiaralanacosmetics.co.uk (“the Website”), place an order, or interact with our services.
We are committed to safeguarding your privacy and ensuring full compliance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
By using our Website, you agree to the practices described in this Policy.
1. Who We Are
KiaraLana Cosmetics
United Kingdom
📧 kiaralanacosmetics@gmail.com
We are the Data Controller, responsible for deciding how your personal data is processed.
2. Personal Data We Collect
We collect two types of data:
2.1 Data You Provide Directly
When you:
- Place an order
- Create an account
- Contact us
- Subscribe to updates
- Submit a form
We may collect:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details
- Messages or enquiries
2.2 Usage Data (Collected Automatically)
This includes non-identifying information such as:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visit
- Time spent on pages
- Referring website
- Website security logs
This helps us improve performance, security, and user experience.
3. Cookies & Tracking Technologies
Our Website uses cookies, small text files stored on your device that help the site function correctly and provide a better browsing experience.
We use the following types of cookies:
3.1 Essential Cookies (Required)
Necessary for:
- Secure checkout
- Shopping basket functions
- Fraud prevention
- Website security
- Basic technical performance
These cannot be disabled as the Website cannot operate without them.
3.2 Functionality Cookies
Used to remember:
- Login details (optional)
- Preferences
- Recently viewed products
3.3 Analytics Cookies (Google Analytics 4)
We use Google Analytics 4 via the Site Kit plugin.
GA4 collects anonymised data such as:
- Page visits
- Time on site
- Device and browser details
- Broad-region location
- Behaviour patterns
You can learn more at:
https://policies.google.com/privacy
3.4 Payment Cookies (PayPal)
When using PayPal at checkout, PayPal may place its own cookies.
These are outside our control and governed by PayPal’s Privacy Policy.
3.5 Cookies We Do NOT Use
We do not use:
- Advertising or remarketing cookies
- Behavioural tracking cookies
- Social media pixels (e.g., Facebook, TikTok, Pinterest)
3.6 Cookie Lifespan
Cookies may be:
- Session cookies – deleted when you close your browser
- Persistent cookies – remain for between 1 day and 12 months, depending on type
3.7 Managing Cookies
You can:
- Accept/reject optional cookies via our Cookie Consent banner
- Adjust settings in your browser
- Delete existing cookies
Disabling essential cookies may affect site functionality.
4. How We Use Your Data
We may use your data to:
- Process and fulfil orders
- Manage your customer account
- Contact you about your order or enquiries
- Send service messages (e.g., order updates)
- Improve Website performance
- Analyse website traffic
- Prevent fraud and maintain security
- Comply with legal obligations
We do not use your data for advertising or automated profiling.
5. Legal Basis for Processing
Under UK GDPR, we process personal data using the following lawful bases:
- Contract: To process your orders and provide services.
- Legal obligation: For tax, accounting, or regulatory requirements.
- Legitimate interests: To improve website performance, maintain security, and operate our business.
- Consent: For analytics cookies (accepted via the cookie banner).
6. Payments
We use PayPal to process payments securely.
- We do not store or access your card information.
- Payment details are handled directly by PayPal under their own policies.
7. Data Sharing
We may share data with trusted third parties, such as:
- Hosting providers
- Email services
- Google Analytics
- PayPal
- Delivery couriers
- Professional advisers (if legally required)
We do not sell or trade your data.
8. Retention
We keep your data only as long as necessary to:
- Fulfil orders
- Maintain legal records
- Manage customer accounts
- Resolve disputes
- Improve site performance
Usage Data is kept only for essential analytics and security.
9. International Transfers
Some providers (e.g., Google) process data outside the UK.
Where this occurs, safeguards such as Standard Contractual Clauses (SCCs) are used.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to certain uses
- Request data portability
- Withdraw consent (for analytics cookies)
Email us at: kiaralanacosmetics@gmail.com
You may also complain to the ICO:
https://ico.org.uk/
11. Security
We use appropriate technical and organisational measures to protect your data.
However, no method of transmission or storage is 100% secure.
12. External Links
Our Website may contain links to other websites.
We are not responsible for their privacy practices.
13. Policy Updates
We may update this Policy from time to time.
The latest version will always be available on this page.
14. Contact Us
Questions about this Privacy & Cookie Policy?