Terms & Conditions
Last updated: 19/11/2025
Welcome to KiaraLana Cosmetics. These Terms & Conditions (“Terms”) outline the rules for using our website https://kiaralanacosmetics.co.uk (“the Website”) and purchasing products from us.
By accessing the Website or placing an order, you agree to these Terms.
If you do not agree, please do not use the Website.
1. About Us
KiaraLana Cosmetics
United Kingdom
📧 kiaralanacosmetics@gmail.com
We operate the Website and sell the products listed.
2. Use of the Website
You agree to use the Website lawfully and not to:
- Interfere with Website operation
- Attempt to access restricted areas
- Engage in fraudulent or harmful activity
- Copy or reuse Website content without permission
We may suspend or block access to anyone who breaches these Terms.
3. Products
We sell haircare and cosmetic products.
We aim for accurate descriptions, but:
- Colours may vary depending on screen settings
- Packaging may differ from photos
- Small variations may occur in handmade or small-batch items
Ingredients for all products are listed on the product packaging, as required by UK Cosmetic Regulations.
This does not affect your statutory rights.
4. Prices and Payment
All prices are in GBP (£) and include applicable taxes.
We may update prices at any time.
The final price will be confirmed at checkout.
Accepted payment method:
- PayPal
Orders must be paid in full before dispatch.
5. How the Contract is Formed
Your order is an offer to purchase products.
A contract is formed only when your order is:
- Dispatched, or
- Marked as “Completed” in your account (if you created one)
We may refuse or cancel an order if:
- The item is out of stock
- Payment is not authorised
- There is a pricing or product information error
- Fraud is suspected
Cancelled orders will be refunded in full.
6. Delivery
We deliver to UK addresses only.
Full details are available on our Shipping, Returns & Refunds page.
We are not responsible for delays caused by:
- Incorrect delivery details
- Courier delays
- Weather or events beyond our control
Responsibility passes to you once delivered to the address provided.
7. Returns & Refunds
Our full policy is on the Shipping, Returns & Refunds page.
Summary:
- Unopened, unused items may be returned within 14 days
- Faulty or damaged items will be refunded or replaced
- Used or opened cosmetic items cannot be returned for hygiene reasons
- You must contact us before returning items
Your statutory rights remain unaffected.
8. Cancellations
You may cancel before your order is dispatched.
If already shipped, follow the returns process.
9. Account Registration
Creating an account is optional.
If you register:
- Provide accurate information
- Keep login details secure
- Inform us of any suspected breach
We may suspend or delete accounts that violate our Terms.
10. Intellectual Property
All content on the Website (text, images, branding, graphics, and product descriptions) belongs to KiaraLana Cosmetics or is used under licence.
You may not reproduce, modify, distribute, or create derivative works without permission.
11. Limitation of Liability
Nothing in these Terms affects your statutory rights.
We are not liable for:
- Losses arising from misuse of products
- Indirect or consequential losses
- Loss of business, data, or profits
- Reactions caused by undisclosed allergies
- Failure to follow product instructions
Our liability is limited to the value of the order placed.
12. Allergies & Patch Testing
Cosmetic products may cause reactions in some individuals.
Please:
- Check ingredients before use
- Perform a patch test 24 hours before first use
- Discontinue use if irritation occurs
We are not responsible for reactions caused by undisclosed allergies or improper use.
13. No Medical Claims
Our products are cosmetic and not intended to diagnose, treat, cure, or prevent any medical condition.
14. Events Outside Our Control
We are not liable for delays or failures caused by events beyond our reasonable control, including:
- Courier delays
- Strikes
- Severe weather
- Supply chain disruptions
- Technical issues
We will take reasonable steps to minimise impact.
15. Third-Party Links
We may link to third-party sites.
We are not responsible for their content or privacy practices.
16. Changes to These Terms
We may update these Terms at any time.
Changes take effect once posted on this page.
Please review the Terms regularly.
17. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled by UK courts.
18. Contact Us
If you have questions about these Terms: